Do you perform usage based throttling of any kind?
Yes it is Package Dependant
Do you shape traffic?
Yes we do package dependant
What is the Maximum Speed service I can get?
This depends on your distance to the Nearest Wiselink Tower, we will let you know after the site survey has been conducted.
Can I Upgrade or Downgrade my Service?
Yes you can, If you would like to upgrade please check with our support desk first to ensure that your link is capable of the upgraded speed you would like to order, If you would like to downgrade, please contact our support desk to assist with the downgrade, but please keep in mind that we may not allow a downgrade if the service is under a longer term contact.
How can I make payments?
You can use your Card Payments at our Offices , Or do an Electronic Fund Transfer (EFT)
How do I know if Wiselink can supply a service in my area?
Firstly, check the coverage map, if you are in a coverage area, then please request a survey
What kind of latency can I expect?
It really depends on where you are going to on the Internet, locally you probably will not see more than 25 to 45ms, 4, internationally into London you will see less than 200ms to 300ms, but to a lonely little island 450km off of the Japanese coast, you will see higher latencies.
Can I watch streaming TV content?
Yes you can, however if you want to make use of HD TV Streaming you probably want at least a 4-6Mbps service.
Can I use Voice over IP?
Yes you can , We offer VoIP Services see our Voip Services Page
Are you currently experiencing any issues?
Check our Network Status Page